Privacy Policy

Effective Date: August 18, 2025

At Disa Care Forever – House Help Services (“we”, “us”, “our”), we are committed to protecting your privacy. This Privacy Policy explains what data we collect, how we use it, and the choices you have.

1) Information We Collect

  • Contact details: name, phone number, email, address.
  • Service information: service type, preferences, schedule, location details for service delivery.
  • Payment info: method, transaction details (processed via secure providers; we don’t store full card data).
  • Communication: inquiries, feedback, call/WhatsApp/chat records.
  • Technical data: IP, device/browser info, cookies (when you use our website).

2) How We Use Your Information

  • To provide and manage requested services.
  • To contact you about bookings, updates, and support.
  • To verify staff assignment and ensure service quality and safety.
  • To process payments, invoices, and receipts.
  • To improve our services, website, and customer experience.
  • To comply with legal obligations and resolve disputes.

3) Legal Bases for Processing

We process personal data based on your consent, to perform a contract (service booking), to comply with law, and for our legitimate interests (service improvement, fraud prevention).

4) Sharing & Disclosure

  • Service delivery: with verified employees/partners strictly as needed to perform the service.
  • Vendors: payment gateways, hosting, SMS/WhatsApp providers under confidentiality obligations.
  • Legal: if required by law, regulation, or to protect rights, safety, or property.
  • We do not sell or trade your personal data.

5) Data Retention

We keep data only as long as necessary for the purposes stated above, and as required by applicable laws (e.g., tax and accounting).

6) Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure.

7) Your Rights & Choices

  • Access, correct, or update your information.
  • Request deletion, subject to legal/contractual limits.
  • Withdraw consent for optional communications.
  • Object to or restrict certain processing as permitted by law.

8) Cookies & Tracking

We may use cookies and similar technologies to improve site functionality and analytics. You can control cookies through your browser settings; disabling them may affect site performance.

9) Third-Party Links

Our website may link to third-party sites. We are not responsible for their content or privacy practices. Please review their policies separately.

10) Children’s Privacy

Our services are not directed to children under 13. If you believe a child has provided us personal data, contact us to delete it.

11) Updates to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page. Please review periodically.

12) Contact Us

For questions or requests about this policy or your data, contact:

By using our services, you acknowledge that you have read and understood this Privacy Policy.